Operations & Management
The goal of a good operations and management program is to keep things running smoothly. That sounds simple enough, but when it comes to overseeing the daily operations of Continuing Care Retirement Communities (CCRCs), that goal can be elusive. Because CCRCs and other types of retirement communities offer an extensive service combination that includes housing accommodations, hospitality services, dining programs, social programs, recreational programs, and health care services, there are always daily managerial challenges to be met.
That’s where the PRS Operations and Management experts come in. With more than 40 years of experience backing them, the depth and breadth of their knowledge can help any community achieve and maintain maximum operational efficiency and delivery of high-quality services across the board. Our strength lies in the combination of resources and experience, making PRS unique in the non-profit sector, as we continually improve the quality and efficiencies of services delivered to our communities.
The PRS Operations and Management division offer the following services, in whole or à la carte:
Health Services
- Mock Survey Preparation
- Medicare Management
- Quality Improvement Programming
- Operations
- Operational Finance
- Clinical Systems
- Licensing and Certification
- MDS Training
- Administration
Resident Services
- Resident Admissions
- Transfer and Coordination
- Residence and Care Agreements
- Resident Handbooks
- Satisfaction Programs
Human Resources
- Professional Development
- Education, Training, and Seminars
- Recruiting, Hiring, and Training
- Employee Retention Programs
- Benefits Programs
- Employee Handbooks
- Emergency Preparedness
Dining Services
- Development of Dining Program
- Development of Menu System
- Food Quality and Safety
- Food Purchasing
- Staffing
Facility Services
- Routine and Extraordinary Maintenance
- Capital Replacement Programs
- Preventive Maintenance
- Housekeeping
- Work Order Systems
Information Technology
- Information Systems
- Hardware and Systems Analysis
- Integrated Software and Support
- Connectivity
- Helpdesk with 24-hour Hotline
- Virus and Spam Protection
- Telecommunications
- Phone Systems
- Teleconferencing and Support
Legal and Risk Management
- Legal Opinions
- Contracts Review
- Project Due Diligence
- Group Insurance Programs
- Claims Management
- ECRI Certification
- Corporate Risk Management
- Incident Reporting and Monitoring
- Established Corporate Vendors
- Centralized Purchasing Function
- Savings on Operational Expenses
- Savings on Capital Expenses
- Centralized Purchasing Software
- Contracts Review and Negotiations
Certification, Accreditation, and Licensure Coordination
- Medicare Certification
- Certificate of Need (CON) Applications
- Department of Social Services (DSS) Applications
- CARF-CCAC Accreditation
